Vacation Home Property Management Services
Thank you for your interest in the Rose Real Estate Vacation Rental Management Program.
Rose Real Estate Vacation Rentals has put together a complete Vacation Rental Program designed to make renting your home or condo simple and profitable at a competitive commission rate and to offer our guests a complete package of wonderful properties, warm hospitality and ease in booking.
Professional Marketing and Advertising
Creative and effective promotion is the key to a successful rental program. Rose Real Estate engages in an extensive Advertising/Marketing program. We invest in many different internet, print, and other marketing channels. We have a comprehensive repeat guest, email, and internet marketing program, and much more. Our best resource is our state-of-the art website, www.rose-real-estate.com, equipped with loads of information and the ability for guests to retrieve availability information and make online reservations 24/7.
Established Customer Base
After more than 20 years in business, Rose Real Estate has hosted thousands of guests and we consistently earn a high percentage of repeat business and referrals. We have a guest retention plan and regularly market to these valued customers.
Complete Reservation Service
The most valuable service we offer our homeowners is our professional reservation service. Our team of reservation professionals is trained to promote the unique amenities of your property to prospective guests 7 days a week, and is prepared to assist owners, guests, and service providers. Reservations begin with marketing to prospective guests, booking the reservation, sending guest confirmations, receiving signed rental agreements, notifying guests of policies, billing guests for their rental, checking guests in, checking on guests during their stay, checking guests out, cleaning and inspecting the property, and following up with former guests to offer them the opportunity to return for a repeat visit. For easy booking and information we offer e-mail communication, toll free reservation lines, and online booking. For easy payment, we accept Visa, MasterCard, and Discover. We offer guests a hassle free vacationing service, while alleviating the homeowner from the burden of managing their own vacation rental.
Computerized Reservation Technology
We have invested in state-of-the art computers and reservation software which allows us to efficiently manage availability, bookings, payments, maintenance, housekeeping, accounting, monthly income statements, checks, and reservation reports. Owners can also log in to the company Owner Net 24/7 to access their account information and make owner reservations.
Detailed Monthly Statements
Rose Real Estate has a qualified and experienced record keeping department recognized by our owners for accuracy and prompt disbursement of owner statements and rental proceeds. Rose Real Estate maintains a registered Trust Account and keeps detailed records and accurate reports of all transactions. Accounts are balanced each month to ensure all owner accounts and reservations are in proper standing. Rose Real Estate sends a detailed monthly statement, outlining the income and expenses of the property. Owners can also log in to the company Owner Net to access their account information and check their reservation calendar for upcoming rentals.
Our Guest Comment Program gives Rose Real Estate valuable guest feedback used to review our properties, identify maintenance or other property issues, and measure guest satisfaction with the property and Rose Real Estate service.
We provide each incoming guest with helpful information such as Rose Real Estate policies, guest services, and other tourist information. We post rules, check out instructions, and emergency contact numbers in your home. Our guests are very appreciative of all the useful information provided along with their vacation rental. Our office calls each guest after Check-In to ensure that all is well at the property and assists with Guest requests as needed.
We are here to protect your property. All guests are required to sign a detailed rental agreement, and review the policies. We primarily rent to families or adult groups over the age of 25. Some preventative measures we include in our agreement are not allowing house parties, not allowing the number of guests to exceed the published capacity of the home, and not renting to student groups under the age of 25. We do everything we can to protect your home and your investment.
Housekeeping and Maintenance
Rose Real Estate offers quality Housekeeping, Linen services and Property Inspections of each individual property. Our professional housekeeping program is committed to owner satisfaction and to ensuring guest comfort and exceeding guest expectations through attention to detail.
Rose Real Estate provides qualified, personable and professional maintenance services with a timely response 7 days a week to guest or owner reported maintenance problems and responds to after-hours requests for emergency services. We offer a Damage Protection Plan to cover against accidental breakages. We use reliable and knowledgeable vendors who are qualified to handle practically any situation, at fair prices.
After Hours Emergency
We provide all guests with after-hours emergency number, the local Police number, and we post our phone numbers in your home.
As your agent, we are primarily accountable to you, the property owner. Rose Real Estate is a licensed real estate firm that represents the Property Owner in all transactions.
We invite you to contact us to receive complete information on our rental program if you are interested in renting your vacation property. Also, if you are considering the purchase of a second home to use as a vacation rental we are happy to offer any advice we can to help you decide which properties will be the best rentals.
Please give us a call or send us an email and we can provide you with the Rental Program information and set up a convenient time to meet or to tour your vacation property.
We look forward to hearing from you.
Rose Real EstateVacation Rentals
897 Melody Lane
Surfside Beach, SC 29575
(843) 650-5705 FAX